How much is shipping?
All shipping is calculated by weight and location.
Shipping upgrades available.
IF I ORDERED A PREORDER ITEM WITH ADDITIONAL ITEMS, WILL MY ORDER SHIP COMPLETE?
If you are shipping your order within the US, your items will ship separately at no additional cost. If you are shipping your order outside of the US, your items will ship together once your preordered item is in stock.
Please note, we are not responsible for lost international packages. If you are concerned about your package, please upgrade to USPS International Priority Mail with tracking during checkout.
When will my order arrive?
All in stock merchandise ships within 1 - 4 business days unless specified on the listing. Wallpaper may take 3 days - 3 weeks to ship (please see the specific product listing for info). A tracking link will be emailed to you as soon as your order ships. Once shipped, transit time is 2-7 days in the US. International orders average 3-4 weeks transit time.
Which shipping carrier do you use?
Most packages are shipped via USPS, through either First Class Mail or Priority Mail depending on package weight. Large paintings are shipped via UPS.
Do you ship internationally?
Yes! Most international orders are shipped via USPS International First Class Mail.
Can you rush ship my order?
Please email me at charlotteaquarius (at) gmail.com for rush orders.
Where are your products made?
All stationery, prints, pillows and scarves are made in New Orleans, LA.
All fabrics and wallpaper are printed in the USA from various suppliers. We have carefully selected the best offerings from our vendors to ensure that we are providing our clients with the best items on the market.
What type of inks do you use?
We use water-based pigment inks that are eco-friendly and 100% biodegradable.
What type of paper do you print on for art prints?
No! We do not currently offer framing for our giclée art prints.
Yes! Our logo is placed on the front of each print.
What types of payment do you accept?
All major credit cards as well as sezzle (a buy now pay later installment system) are accepted.
Do you charge sales tax?
State sales tax are collected for all orders shipped to a Louisiana location. City sales tax are collected for Orleans Parish.
Is my credit card information secure?
Yes. All transactions on this site are secure and encrypted. Your payment information is not stored in the system.
Do you accept returns?
Returns or exchanges are accepted in unused condition, and within 5 days of receipt. Contact me at charlotteaquarius (at) gmail.com to initiate a return or exchange. More info on returns. There are no returns or refunds on digital products like PDF guides.
This website only collects the information you provide to complete a transaction, or the email address you enter to sign up for our newsletter. We will not store your credit card payment information, or share your email address or any other personal info with third parties.
How can I contact you?
You can reach me directly at charlotteaquarius (at) gmail.com
Do you wholesale?
Coming soon! If you are interested in wholesale of my products, please contact us here. I'll add you to a list to be notified when I start offering wholesale.
All artwork is © Charlotte Aquarius and this includes prints, original paintings, fabric designs, paper goods, etc. We retain the right to reproduce of any artwork, including originals. Artwork purchased, whether prints or originals, etc., may not be copied, printed, reproduced or distributed by any method, for any reason without written permission from us. Please contact us if you are interested in licensing our work or for any other use. Thank you!
NATURE OF HANDMADE PRODUCTS:
Due to the nature of our production method, each product may vary slightly.
DAMAGES / DEFECTS:
Please inspect all shipments immediately upon arrival. Please contact Charlotte Aquarius, LLC at charlotteaquarius [at] gmail.com within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 10 days after receipt.
RETURNS / EXCHANGES:
Due to the custom nature of some of our products, non-stationery merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted above.
We do not accept consignment.
Copyrights of all illustrations are non-transferable with sale.., may not be copied, printed, produced or distributed by any method, for any reason without written permission from me. Please contact me if you are interested in licensing my work. © Charlotte Aquarius all rights reserved.